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Issue Date
Title
Author(s)
Jan-2014
THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK
Masresha,Wondmagegne
Dec-2015
Assessing service quality and Customer Satisfaction (A case of Commercial Bank of Ethiopia)
Tsehaye, Almaz
Jun-2015
THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)
KASSAHUN, MESFIN
Jun-2015
ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA
MOLLA, SAMRAWIT
Discover
Author
1
KASSAHUN, MESFIN
1
Masresha,Wondmagegne
1
MOLLA, SAMRAWIT
1
Tsehaye, Almaz
Subject
3
Customer Satisfaction
1
Competitive Advantage
1
Customer Expectation and Perception
1
Customer Gap
1
Customer Satisfaction and SERVQUA...
1
Customers’ Expectation and Percep...
1
Hotel
1
Service Strategy
1
SERVQUALInstrumen
Date issued
3
2015
1
2014