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Issue Date
Title
Author(s)
Jan-2014
THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK
Masresha,Wondmagegne
Jan-2016
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF ETHIO TELECOM POINTS OF SALES
KALKIDAN ABEBE
Jun-2015
THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)
KASSAHUN, MESFIN
Jun-2015
ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA
MOLLA, SAMRAWIT
Jun-2015
ASSESSMENT OF CUSTOMERS’ SATISFACTION AND SERVICE QUALITY OF AWASH INTERNATIONAL BANK (S.C.)
GIRMA, ELSABETH
Dec-2015
THE IMPACT OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION AT OROMIA INSURANCE S.C
KUMA, LENSA
Jul-2016
EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF BERHANINTERNATIONAL BANK S.C
YIDNEKACHEW, MILLION
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Author
1
GIRMA, ELSABETH
1
KALKIDAN ABEBE
1
KASSAHUN, MESFIN
1
KUMA, LENSA
1
Masresha,Wondmagegne
1
MOLLA, SAMRAWIT
1
YIDNEKACHEW, MILLION
Subject
3
Business Administration
1
AIB
1
Competitive Advantage
1
Customer Expectation and Perception
1
Customer Gap
1
Customers’ Expectation and Percep...
1
Hotel
1
perceived Service Quality
1
Service Strategy
1
SERVPER model
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Date issued
2
2016
4
2015
1
2014