| Abstract: | The main objective of the study is to assess the performance appraisal practice and
challenge of DSTV. Both qualitative and quantitative research approaches were used to
gather data required for the present study. The data which was gathered by using
questionnaire, interview and secondary documents will be sorted, clarified and analyzed
manually with descriptive statistics, I.e. Percentages and tables in order to make valid
generalization. There are total of 284 employees from different department. Out of
which 89 person samples was selected randomly. Sample random sampling techniques
was used in order to do this research which is 89 employees where selected randomly
from both core and support process. The study found out that DSTV uses PA to measure
employees, job performance.The study used six of the performance appraisal process,
which are the establishing performance standard, communicating standards and
expectations, measuring the actual performance, comparing actual performance with
standards, discussing results ( providing feedback), and decision making. According to
the study DSTV face problems on its performance appraisal practice and challenge, the
respondents response regarding this six process of performance appraisal it shows that
there is a lot of disagreements and uncertainty which shows that there should been more
follow up at DSTV on their performance appraisal. Generally the outcome of the
research confirmed that the performance appraisal practice and challenge of DSTV has
problems and weaknesses that needs to be improved. Since it needs improvement,
possible recommendations are outlined at the end of this research. |
