ASSESSMENT ON EFFECTIVENESS OF SERVICE DELIVERY TO DISADVANTAGED CHILDREN: THE CASE OF MARRY JOY- ETHIOPIA.

Abstract

The purpose of this study was to assess the effectiveness of service delivery to disadvantaged Children: the case of Marry Joy- Ethiopia in Addis Ababa. The target group of the study forced to lead miserable lives due to lack of basic needs. The study employed qualitative and quantitative a mixed research approach. The researcher employed descriptive research design. Simple random sampling of random sampling was applied to children participants while the purposive sampling technique was employed to select key informants. A total of 50 children and 5 key informants participated in the study. Primary and secondary data collection methods were through interviews, observation and documents analysis. The finding of this study showed that the organization provided effective service delivery in education, health, psychosocial support, food consumption and shelter support. There were challenges from internal and external which required planned and organized remedial solutions. The researcher recommended the need of comparative study in service delivery of NGOs, social workers and organizers involvement in more in-depth research in the area of resources mobilization to reduce the suffering support needy children.