| Abstract: | Background: Quality is a highly prevalent idea that has gained significance in numerous organizations. The real estate industry has been growing rapidly, and quality management has become increasingly important in ensuring the reliability and credibility of real estate companies. However, little is known about the practice and challenges that real estate companies, such as Gift Real Estate, face in implementing quality management systems
Objective: To assess the practices and challenges of Project quality management in Gift Real Estate Addis Ababa, Ethiopia
Methods and Material: cross-sectional study was conducted among 31 participants who fulfilled the inclusion criteria and were selected using purposive sampling technique. A structured questionnaire was used to collect data. The data was entered to SPSS versions 25 for analysis. Mean, standard deviation, frequency, percentage was done to present the result.
Result: The study achieved a response rate of 90.3%, with a majority of male participants (78.6%) and a mean age of 31.25 years. The average years of experience were 7.18 years. Quality planning, assurance, control, and top management commitment were deemed important in quality management. Seventeen prevalent problems were identified and acknowledged, while two problems had mixed responses. Only one problem, related to raw material shortages due to inflation, was disagreed upon. The organization utilizes trend analysis, statistical sampling, inspection, quality audits, flowcharting, and benchmarking for quality management. The usage of inspection, Pareto diagrams, and benefit/cost analysis received mixed responses.
Conclusion and recommendation: In conclusion, the study revealed a high response rate and identified key components of quality management, including planning, assurance, control, and top management commitment. Prevalent problems were acknowledged, while some received mixed responses, indicating areas for further investigation. The organization utilizes various tools and techniques for quality management, although the usage of certain tools received mixed responses. Based on these findings, it is recommended to address the identified problems, further investigate the mixed responses, and ensure consistent implementation of quality management tools and techniques throughout the organization. This can contribute to enhancing overall quality performance and organizational success. |
