DETERMINANTS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR, THE CASE OF HIBRET BANK S.C.

Abstract

The objective of the study is to examine the factors affecting organizational citizenship behavior of employees and examine organizational citizenship behavior of employees in Hibret Bank S.C. the study considered independent variable, Procedural justice, Organizational structure, leaders’ behavior and job satisfaction with the dependent variable, organizational citizenship behavior in order to determine whether a relationship exist between the variables. In order to show the study’s objectives, the researcher used both descriptive and explanatory survey design. A total of 125 questionnaires were distributed to the employees of the bank and only 115 were valid and utilized. The samples were selected using proportionate stratified random sampling technique. The questionnaires were deeply sorted and edited to have the required quality, accuracy, consistency and completeness. The data collected from the survey was analyzed using SPSS software and presented in the form of descriptive data analysis, correlations and Regression Analysis. The finding of the study indicated that the independent variables, procedural justice and organizational structure have strong positive correlation and leaders’ behavior and job satisfaction have very strong positive correlation with organizational citizenship behavior and the regression result showed with r square value of 79.5%, the independent variables as a set significantly predict organizational citizenship behavior and the researcher proved that the entire hypothesis was accepted. Finally, the study recommended some valuable insights and corrective measures that are advisable to be taken by the bank such as improving perceived procedural justice of employees, giving employees the autonomy of decision making on their own risk, leaders effort in creating awareness of employees of the organization’s objectives and encouraging them to feel self-confident in their engaged duties, for the company to work on intrinsically motivating employees and improving the incentives and rewarding system of the organization