| Abstract: | Electronic government procurement (e-GP), is swiftly emerging as a crucial component of
national e-government initiatives since it promotes effective supplier relationships and active
transparency. Nevertheless, the necessity of routinely assessing the effectiveness of e-GP portals
and its impact on user satisfaction has received little attention. As a result, this study used
institutional theory to examine how user satisfaction is affected by electronic government
procurement. Public institutions are complicated, long-lasting social structures composed of
material resources and connections. A single dependent variable (user satisfaction) and five
independent factors (electronic government procurement) were described using an explanatory
research design. Nine public institutions in Addis Ababa were used to assess the casual
correlations between variables. The study's target group consisted of 120 individuals selected
from these organizations using the census method. Of these, 103 respondents correctly
completed self-administered questionnaires, yielding an 86% response rate. This study
demonstrated a moderate, positive and significant correlation between user satisfaction and the
following factors such as adequate ICT infrastructure, employees’ competency, management
support, accuracy, and timeliness. The findings reveal a positive and significant effect of
adequate ICT infrastructure, employees’ competency, management support, accuracy, and
timeliness on user satisfaction. Therefore, users of electronic government procurement are
satisfied if there is an adequate ICT infrastructure, competent employees, management support,
accuracy, and timeliness. The study suggests that public institutions should pinpoint areas for
collaboration and encourage knowledge sharing among government institutions, including the
identification, recognition and sharing of best practices for electronic government procurement.
By enhancing a culture of cooperation and transparency, it is believed that government
institutions can initiate innovation and foster efficiency for advancing the growth of electronic
government procurement. |
