ORGANIZATIONAL CONFLICT AND EFFECT ON EMPLOYEE PERFORMNACE: THE CASE OF SAVE THE CHILDREN INTERNATIONAL, ADDIS ABABA ETHIOPIA

Abstract

This study examines the impact of organizational conflict on employee performance within Save the Children International, employing an explanatory research design. Quantitative methods are utilized to explore how different types of conflict influence employee performance among 250 participants from various departments in Addis Ababa. Data is collected through structured questionnaires, with demographic characteristics analyzed descriptively and inferential analyses assessing the effects of conflict on performance. Reliability is confirmed using Cronbach's alpha, and validity is established through content, convergent, and discriminant validity tests. The findings indicate positive correlations between all types of conflict and performance, highlighting the varying degrees of impact. Intrapersonal conflict suggests potential productivity gains through effective management of internal struggles. Interpersonal conflict underscores the importance of communication and conflict resolution skills. Intragroup conflict emphasizes the value of open dialogue and structured resolution processes within teams. Intergroup conflict reveals substantial benefits from healthy competition and collaboration across organizational groups. These findings suggest that strategic management and leveraging of organizational conflicts can enhance employee performance effectively.