EFFECT OF EMOTIONAL INTELLIGENCE ON TEAM PERFORMANCE: A CASE OF KIRKOS SUB CITY ADMINISTRATION OFFICE

Abstract

The purpose of the study was to examine the effect of emotional intelligence on team performance at kirkos sub city administration office in Addis Ababa as case study. Four research objectives that sought to understand how emotional intelligence affects a team's performance served as the study's guidelines. To achieve the objective of this study the researcher used a quantitative research approach. Questionnaire was distributed for 175 employees and returned 162 of the questionnaire were filled correctly. And also researcher uses explanatory research design for conducting these research. The date was analyzed by using SPSS version 26 software was adapted to analyze the data. The study randomly selected seven offices, by using the four dimensions of emotional intelligence: self-awareness, self-management, social awareness and relationship management were used. Therefore, the finding of the study regression analysis concluded that, the mean of self-awareness, relationship management, social awareness and self-management had statistically significant effect on team performance at kirkos sub city administration office Addis Ababa. Finally, the study forwarded the recommendation that kirkos sub city administration office should focus more on the enhancement of emotional intelligence in the work place. The managers should try to measure the problems encountered by the employees and provide them training in order to overcome the fear of unknown and for the success of organizational performance through different contributions emotionally intelligent employees’ deliver to profitability of service