THE EFFECT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN CASE OF ETHIOTELECOM HEAD QUARTER IN ADDIS ABABA

Abstract

The main goal of this study was to examine the effects of the working environment on employee performance in case of Ethio Telecom headquarter in Addis Ababa . A qualitative research approach is carried out for this research. Research method was conducted by Cross-sectional data and were collected to address the research objectives of the study using a self- administered questionnaire from 200 employees using a random probability sampling technique. The collected data were analyzed using descriptive statistics, correlation, and regression analysis through the statistical package for social science (SPSS) version 26. The study used six major working environment factors including; leadership approach, physical work place environment, work-life balance, and individual characteristics as predictor or independent variables and employee performance as the dependent variable. The finding of the research implicated that leadership approach, physical work place environment, work-life balance, and individual characteristics has a positive and significant effect on employee performance. Pearson product moment correlation coefficient results showed a significant positive relationship between leadership approach, physical work place environment, work-life balance, and individual characteristics. Based on the findings ofthe study, recommendations made for the management of the Ethio Telecom head office are to make sure enacting on individual characteristics and such employee policy should be reviewed frequently to ensure its effectiveness. Physical work place, work life balance and Leadership approach are also at acceptable level, management must made sure they are stay at acceptable level and can increase employee performance.