| Abstract: | This study aims to assess the practice and implementation of quality management system
at NOAH real estate projects, which are among a very few construction company certified
for ISO-9001-2000 Quality management system. Data were gathered from concerned staff
members and subject matter experts in the project environment utilizing both quantitative
and qualitative methodologies in order to meet the research's objectives. Forty (40)
questionnaires were sent, and a 100% response rate was obtained. The data were gathered
and analyzed using descriptive statistics, with an emphasis on the mean, standard
deviation, and percentages. These calculations were made using Excel and the statistical
program for the social sciences (SPSS) version 20.
Different literatures were assessed to show the concept of quality and quality management
in the construction industry and the factors that affect quality management system
practices. Those issues were also assessed in NOAH real estate situation by using
interview and questionnaire. The interview was conducted with different professionals in
order to help the questionnaire design.
In order to summarize the results, conclusions, and suggestions, content analysis of the
qualitative data was carried out and triangulated with the quantitative data. The results
were presented in a qualitative and quantitative format. The study's conclusions indicate
that while the majority of respondents were aware of the concepts of quality and quality
management, their application was comparatively low. The study also revealed that the
contractors' and consultants' performance was found to be subpar, and there was a lack
of ongoing QMS training or target dates for their provision. On the other hand, the
management's obligation to comprehend client needs, ensure top management
commitment, and optimize project resources is handled well. Therefore, it is advised that
in order for a quality management system to be effectively used and implemented, there
should be increased training in quality assurance, a separate quality management policy
to handle the entire project quality management process, a documented quality plan, and
the implementation of the appropriate project management methodology within the
system. |
