EFFECTS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE IN HIBRET BANK: THE CASE OF ADDIS ABABA CITY BRANCHES

Abstract

The main purpose of the study was to examine the effects of organizational citizenship behavior on employee performance at Hibret Bank in Addis Ababa city branches. Altruism, diligence, sportsmanship, civility, and civic virtue were independent variables in the study. The association between employee performance and organizational citizenship behavior practices was examined using both descriptive and explanatory study methodologies. In this study, a mixed research design was employed. Ninety-five questionnaires in all were correctly completed and returned, and a stratified random sampling method was used. Semi-structured interviews were employed as a data collection tool, along with a structured questionnaire with a five-point Likert scale rating system. Using SPSS version 26.0, the acquired data were condensed and subjected to descriptive and inferential statistical analysis. The main finding of the study is that there was a substantial and positive association between all of the independent variables and the dependent variable, which is employee performance. The model fit significantly, according to the results of the ANOVA test. All of the independent variables (altruism, conscientiousness, sportsmanship, civility, and civic virtue) were shown to be significant by the multiple linear regression analysis. When fairness beliefs were considered separately from employee performance, there was no correlation found between the two. Additionally, there is only a minor correlation between conscientiousness and employee performance. According to the study, the bank is supposed to foster a polite workplace culture by Recognize and appreciate employees who exhibit altruistic behavior, which also has a beneficial impact on overall performance, and the management of the bank ought to continuously exhibit responsibility, diligence, and dependability.