CHALLENGES AND OPPORTUNITIES OF THE IMPLEMENTATION OF STUDENT INFORMATION SYSTEM: THE CASE OF ST. LIDETA HEALTH SCIENCE AND BUSINESS COLLEGE

Abstract

This study aimed to investigate the challenges and opportunities surrounding the implementation of a Student Information System (SIS) at St. Lideta Health Science and Business College. The study used descriptive survey research design and a mixed research approach to achieve its objective. In addition, it has used both primary and secondary sources of data. The primary source of data was collected from students, instructors, management members, and supporting staff. The population of this study was 290. Since the population of this study is heterogeneous, the researcher divide entire population of the study into five strata based on their responsibility, roles and characteristics that they share namely management member, student, instructors, support staff and department heads and then stratified simple random sampling technique was used to select 168 participants. To collect data, the study used a questionnaire and an interview as a data collection instrument. The study used descriptive analysis to analyze the collected quantitative data and qualitative data obtained through interviews underwent thematic narration. Findings reveal concerns among instructors, supporting staff, and students regarding the accuracy, accessibility, and efficiency of updating student information, as well as integration of student information system. The finding also indicates staff resistance and dissatisfaction in providing training on how managing Student Information System. The study recommended comprehensive reviews of record-keeping procedures, implementation of user-friendly interfaces and staff training to enhance the effectiveness of SIS. In addition, to address challenges related to staff resistance, compatibility issues, and data security, the study recommended proactive change management strategies, stakeholder engagement, and robust security measures. The study also suggested for future research to assess SIS implementation across diverse educational contexts and conduct a comparative analysis of different SIS platforms.