| Abstract: | This study investigates employees' perceptions of the performance evaluation practices at
Wegagen Bank (WB), focusing on the challenges and effectiveness of the current evaluation
system. The primary purpose of this research is to understand how employees perceive the
objectives, fairness, and usefulness of performance evaluations, with the ultimate goal of
identifying areas for improvement and enhancing overall employee satisfaction and organizational
performance. A mixed-methods approach was utilized, combining quantitative data from surveys
distributed to 72 employees across four bank branches and qualitative insights gathered through
interviews with human resource managers and evaluators. The findings reveal that while
employees recognize the significance of performance evaluation in guiding development and
compensation decisions, a considerable portion expresses skepticism about the system's fairness
and validity. Key issues identified include perceived bias, inadequate feedback mechanisms, and
a lack of transparency regarding evaluation criteria. These challenges lead to decreased motivation
and trust in the appraisal process. Based on these insights, the study recommends several strategies
for improvement: implementing comprehensive training programs for evaluators, revising and
clarifying evaluation criteria, enhancing feedback mechanisms to promote ongoing dialogue, and
promoting greater transparency within the evaluation process. Wegagen Bank can foster a more
equitable and effective performance evaluation system by addressing these concerns, ultimately
driving higher employee engagement and enhancing organizational effectiveness. |
