THE FACTORS THAT AFFECT EMPLOYEE MOTIVATION: THE CASE OF BANK OF ABYSSINIA

Abstract

This research is conducted to study “the factors that affect of employee motivation: the case of bank of Abyssinia “The study was conducted on 182 samples of the head office organs and six convenience branches. Both quantitative and qualitative research approaches were used using random sampling method of cluster sampling. Questionnaires are used as data instruments. The questionnaire response rate was 93% and they are encoded and inserted to SPSS for reliability of the data which has got a cronbach’s alpha coefficient of 0.875 and hence enable to undertake further analysis. The highest mean value on dimensions of the employee motivation factors goes to work environment factor. The second is management system and the relative better perception by the employees is to the pay and benefits factor. Correlation analysis was also conducted to determine the relationship of employee motivation components and customer satifaction and the findings revealed that high correlation to the management system and pay and benefit component which indicates much more effort and should be done by the management on the work environment dimensions to increase the employee morale and performance.