ASSESSING PERFORMANCE MANEGEMENT PRACTICE: THE CASE OF ETHIOPIAN CUSTOMS COMMISSION

Abstract

The main purpose of this study is to assess and describe the practice performance management in ECC in Addis Ababa head quarter. The study tries to address the basic questions of how the alignment is made between organizational goal with that of the departmental and individual goal, how the planning, execution, assessment and review process was handled and identifying the purpose of having PM in ECC and practices while implementing performance management. To answer these questions descriptive research design has been deployed by using both quantitative and qualitative research approach. For this study Stratified sampling method technique was used by taking 190 employees to fill in the self-developed questionnaire, which is the main data collection instrument. The data gathered from the questionnaire were compiled by using SPSS software. Descriptive statistic method was used for analyzing data obtaining from questionnaire and data gather from interview and document analysis ware analyzed contextually. The result of the analysis was presented using tables. In general the finding of the study revealed that employee at the Ethiopian customs commission not only understand the organization purpose and goals but also see how their individual contributions align with these objectives, a generally positive perception among employees regarding their skill and understanding of performance expectations, a majority of employees report receiving feedback and having open discussions about their performance, but there are notable gaps in the consistency of performance planning and employee involvement in the process, concerns about resource availability highlighting the need for management to address these issues proactively, regarding performance assessment there are significant concerns about clarity, fairness, and the inclusion of peer feedback, a substantial portion feels that their training needs are not being met and scepticism exists regarding the relationship between performance appraisals and tangible benefits are a major problem noted.