CRITICAL SUCCESS FACTORS AND METHODS IN STAKEHOLDER MANAGEMENT OF CONSTRUCTION PROJECTS: THE CASE OF ETHIO-DJIBOUTI RAILWAY SHARE COMPANY

Abstract

This research investigates critical success factors (CSFs) and stakeholder management practices within the Ethio-Djibouti Railway Share Company during its large-scale construction project. Focusing on the complexities of engaging diverse stakeholders, the study highlights the importance of communication, stakeholder alignment, and proactive management strategies in achieving project success. Employing a descriptive research design and quantitative methodologies, data were collected through a census survey of 103 participants, including consultants, contractors, engineers, and government officials. Key findings underscore that effective communication, participatory decision-making, and cultural sensitivity are vital for fostering stakeholder collaboration and mitigating challenges such as conflicting interests, political influences, and cultural disparities. Additionally, the study identifies the need for comprehensive frameworks tailored to regional dynamics, emphasizing continuous engagement and feedback mechanisms to enhance stakeholder satisfaction. The research offers actionable recommendations, including the development of robust stakeholder management frameworks, improved communication strategies, early community engagement, and dynamic stakeholder analysis. These insights aim to inform best practices for future infrastructure initiatives, ensuring sustainable project outcomes and economic development in the region.