| Abstract: | This study is conducted with the purpose of examining the challenges and opportunities of electronic
banking in the case of commercial bank of Ethiopia. The general objective of the study was to
determine the challenge and opportunities of E--banking in the case of commercial bank of Ethiopia.
The study was conducted based on data collected from customers of commercial bank of Ethiopia
through questionnaires. Population of the study consists 4 district branches of commercial bank of
Ethiopia. Convenience sampling method was employed to draw the sample from the population. The
result of the study indicated that the major challenges of electronic banking in commercial bank of
Ethiopia are network problem, internet infrastructure, cost of internet, security risk, lack of trust,
lack of educated and efficient staff. The study also identified opportunities of electronic banking in
commercial bank of Ethiopia as Electronic banking is more accessible and faster than other banking
method, using electronic banking would enable to complete E-banking activities more quickly and
easily, electronic banking is useful for banking needs., There is no time limit to access bank account
and information, using electronic banking facility saves their time and money, learning to use
electronic banking would be easy, it is easy to use electronic banking to accomplish banking tasks,
The services are adapted to disable and elder people who are lacking computer experience, have a
high degree of trust on Commercial bank of Ethiopia and are satisfied with security of electronic
banking service, trust the use of electronic banking, Using E-banking fits well with the way you like to
control and manage banking transactions and using the current banking service now because these
are already a part of daily life. The study suggests a series of measures which could be taken by the 4
district branches of commercial bank of Ethiopia and to address various challenges identified in the
study. These measures include: implementing powerful security programs, modifying the bank
infrastructure and hiring well trained and experienced IT professionals to handle the E-banking
business competently with adequate knowledge. |
