ASSESSEMENT OF PARENTS AND TEACHERS SATISFANCTION IN PRIVATE SCHOOL: THE CASE OF SOLIANA ACADEMY S.C

Abstract

Customer satisfaction is essential for the success of service giving firms like schools. Thus, the issue of enhancing the level of customer satisfaction has become the prime focus of service giving firms. Employee satisfaction also plays a great role in achieving organizational goal. This study is a descriptive survey research, which aimed at assessing the satisfaction of parents and teachers of Soliana Academy. In order to achieve the intended objectives, the study used a structured questionnaire with 5 point Likert scale to collect the data from parents and teachers in the academy by conducting survey. The questionnaire has been administered on a sample size of 233 parents and 52 teachers based on convenient sampling and census sampling methods. Data has been analyzed by using SPSS software. The study finding reveals that even though the quality and availability of classroom learning materials, indoor spacing, outdoor spacing, and playing equipment available for students are satisfactory, surveyed parents have shown concern on the sanitation and hygiene of the toilet and hand washing facilities which the students are currently using. In addition, the study finding indicates that parent participation in academic activities is not as per parents’ expectation and the current parent participation in academic activities and decision making process is very limited. The study results also indicate that employed teachers at the academy are not motivated by the existing reward system provided by the school and hence the continuous commitment of employees to the academy was found to be limited. Based on the above listed findings the researcher recommends the school to focus on increasing the participation of parents on the decision making process of the learning process, and in improving physical quality of the toilet and hand washing facilities and also in preparing different incentives like after school tutorial programs for teachers working in the Academy. Having such improvement is believed to help to increase parents and teachers satisfaction.