| Abstract: | This study focuses on assessing the vulnerabilities of mobile banking applications to cyber
threats, with a specific case analysis of the Bank of Abyssinia. The research aims to identify,
categorize, and evaluate the potential security flaws present in the BOA’s mobile banking
platform. This research used mixed method of approach which is both Qualitative andquantitative
methods to assess the vulnerabilities of Mobile Banking Applications to Cyber Threats. It involved
the total of 230 respondents selected to obtain the primary data using questionnaires. Moreover,
for this research, structured questionnaires have been prepared and shared to the target samples
to get the primary data whereas secondary data collected through the literature review, the
bank’s website, and their annual report which is published on their website.This research found
that while a majority of BOA employees express high confidence in mobile banking security, a
notable segment harbors some reservations. This nuanced perception, coupled with the identified
knowledge gaps and inconsistent security practices, points to a clear need for enhanced
cybersecurity measures. To fortify the integrity and trustworthiness of its mobile banking
applications against evolving cyber threats, Bank of Abyssinia must focus on comprehensive user
education that bridges the specific knowledge gaps, enforces consistent application updates, and
continuously bolsters security features to address any lingering user concerns and mitigate
identified vulnerabilities.Based on these findings, the researcher recommended,Implement
comprehensive Cybersecurity Awareness Training, Promote and Incentivize Biometric Authentication,
Mandate and Facilitate Regular Mobile App Updates and Establish a Clear and Accessible |
